Your Privacy is Our Priority: Understanding Our Commitment to You
Introduction
Welcome to Elimu Assistant!
We understand that when you use our services—whether you’re downloading an educational resource, reading the latest news, or making a purchase in our e-commerce section—you are trusting us with your personal information. Your privacy is not just a legal requirement for us; it’s a fundamental commitment.
This post breaks down our Privacy Policy into clear, easy-to-understand terms, explaining what data we collect, why we collect it, and how we keep it safe across our core services: educational resources, news, and e-commerce.
Section 1: Information We Collect
The information we collect depends on how you interact with our platform.
1. For Educational Resources & News (Content Use)
When you subscribe to our newsletter, download premium resources, or create an account for personalized learning:
- Contact Information: Name and email address.
- Usage Data: Information on how you use our site, such as pages viewed, articles read, resources accessed, and time spent on educational materials. This helps us understand what content is most useful.
2. For E-commerce (Purchases)
When you purchase a physical product or a digital good:
- Identification & Contact: Name, shipping address, email address, and phone number.
- Transaction Data: Details about the product or resource you purchased.
- Payment Information: We do not store your full payment card details. All payment processing is handled by secure, third-party payment processors (e.g., IntaSend Payment). We only receive a confirmation token and the last four digits of your card, if applicable, for validation purposes.
3. Automatic Data Collection (All Users)
When you visit our site, we automatically collect:
- Technical Data: IP address, browser type, operating system, device information, and time zone settings.
- Tracking Data (Cookies): We use cookies and similar technologies (like web beacons) to remember your preferences, track site activity, and provide customized content.
Section 2: How We Use Your Information
We use the data collected for the following purposes:
| Service Area | Purpose of Use |
| E-commerce | To process and fulfill your orders, manage returns, and send shipping notifications. |
| News | To send you newsletters, breaking news alerts, and relevant content updates, if you have opted in. |
| Educational Resources | To provide you with access to materials, track your progress (if applicable), and customize your learning experience. |
| General | To maintain and improve our website, troubleshoot technical issues, monitor for fraudulent activity, and comply with legal obligations. |
Section 3: Sharing and Disclosure of Your Information
We do not sell your personal information. We only share your data with trusted third parties necessary for running our business and providing our services:
- Service Providers: We use third-party companies to help us with tasks like payment processing, shipping, email delivery, data analysis, and website hosting. These providers are bound by strict confidentiality agreements.
- Legal Obligations: We may disclose your information if required to do so by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, or safety of our platform, our users, or others.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
Section 4: Data Security and Storage
We are committed to protecting your data. We employ a range of technical and organizational measures to secure your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using Secure Socket Layer (SSL) encryption for data transmission and storing data on secure servers.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Section 5: Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any incomplete or inaccurate data we hold about you.
- Deletion: Ask us to delete or remove personal data where there is no good reason for us to continue processing it (e.g., closing your account).
- Opt-out of Marketing: You can always unsubscribe from our news and marketing emails by clicking the “unsubscribe” link at the bottom of any email.
Conclusion
We are committed to maintaining the trust and confidence of all our users. By offering educational resources, timely news, and a smooth e-commerce experience, we aim to be a valuable and trustworthy part of your online journey.
If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us at:
info@elimuassistant.co.ke
This Privacy Policy is effective as of 5th Dec 2025 and may be updated periodically. Please check back regularly for the latest version.